Refund and Return Policy

At Dua Sticker, your satisfaction is our top priority. We are committed to providing high-quality products and ensuring a smooth shopping experience. If you are not completely satisfied with your purchase, please review the following terms and conditions for returns and refunds.

Returns

To ensure a seamless return process, kindly note the following:

Return Initiation: Contact us within 3 days of receiving your order to initiate a return.

Eligibility: Only non-customized products in their original, unused condition and packaging are eligible for return.

Non-Returnable Items: Sale items and customized products cannot be returned unless defective or damaged upon arrival.

Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Inspection: Once we receive the returned item, it will undergo an inspection. Refunds will only be processed if the item meets the return criteria.

Refunds

Refunds are processed in alignment with the following terms:

Payment Method: Refunds will be issued to the original payment method used during purchase.

Processing Time: Refunds will be processed within 5 days of receiving and inspecting the returned product.

Shipping Fees: Shipping costs are non-refundable, except in cases of defective or incorrect products.

Customized Items: As all personalized stickers, posters, and cards are made uniquely for you, these items are non-refundable unless they arrive defective or damaged.

Exchanges

We offer exchanges under these conditions:

Product Availability: Exchanges are only possible if the requested product is in stock.

Shipping Costs: Additional shipping costs may apply for exchanges.

Request Process: Contact us within 3 days of receiving your order to arrange an exchange.

Damaged or Defective Items

Your trust in our products is important to us. If your order arrives damaged or defective:

Immediate Action: Please contact us immediately with photos of the damaged item and its packaging.

Resolution Options: We will arrange a replacement or refund at no extra cost.

Courier Issues: If a replacement is also damaged, we will file a complaint with the courier. Any refunds approved by the courier company will be processed, deducting shipping fees.

Advance Payments

For orders requiring advance payment:

Order Completion: If you fail to complete your order or do not receive the product, the advance payment is non-refundable.

Contact Us

For further assistance or inquiries about our refund and return policy, please contact us:

Email: support@duasticker.com

We’re here to ensure you have the best experience with Dua Sticker. Thank you for trusting us with your personalized creations!